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Books & Articles I wrote.

Monday, August 01, 2005


Leaving Wishes

It's unusual when you leave for anyone other than your friends to send you a mail. I did however get an email from one of the directors of the company i used to consult with. It said:
I will certainly miss your input at meetings which were both informative and
entertaining - fairly rare in my experience of meetings with IT developers - so
I do hope we get the opportunity to work together again in the future. Very best
wishes in your next endeavours and new projects.

The part I am most probably pleased about is that I was entertaining. I am pretty direct. I like to ask questions that others tend to avoid. I tend to say things in the same way. I don't go for drama - I just call things the way I see them. The last 6 months were difficult as I was amongst the last guys at a huge project that had been decided to be outsourced (for reasons that made no real sense). However, what I learned very quickly was that treating the customers as friends, while being direct, blunt and truthful actually got us through quite a few holes - nice/blunt/truthful seem to balance each other out quite well. I made friends rather than pissed off customers (to a level anyway). It worked and the transformation has been fairly successful (the transformation - the outsourcing itself is far from being proven).

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