史蒂文 :: Release 2.0

Can i create a complaint virus??

If you had read the previous post about 1and.com, then you will maybe like to know how things are proceeding. Yesterday i received an email saying:

-----Original Message-----From: debt@1and1.co.uk [mailto:debt@1and1.co.uk] Sent: 10 August 2005 16:59
To: Steven Livingstone
Subject: C37344737 Your account

Dear Steven Livingstone, (Cust: 6989205)

Thank you for your email dated 10.08.2005.


We have received no other correspondence from you this is the only email we have received to date.

I would just like to inform you that no refund will be issued.

If an invoice has been raised for domain names before you terminate it will need to be settled even if you no longer require the domains. No refund will be raised for domain names as they have automatically been renewed under your name as they were still active at the time the invoice is raised.


If you have any further questions do not hesitate to contact us.


Kind regards
Farah Mir


Accounts Department
1&1 Internet Ltd.

What made me almost lose the plot was the part where they said i had not contacted them. I wrote a pretty off the wall email back to them which i won't preint to protect the young and innocent, but i told them i HAD emailed them, wasn't my fault if they contact management was awful and they were acting in a fraudulent manner by (a) charging me extra for a delayed payment which was their own fault and (b) holding information about me which i couldn't get access to (you now legally have to provide access to it when asked).

To my utter shock, i got this back:

-----Original Message-----From: debt@1and1.co.uk [mailto:debt@1and1.co.uk]
Sent: 11 August 2005 11:26To: Steven LivingstoneSubject: C37344737 your
account

Dear Steven Livingstone, (Cust: 6989205)

Thank
you for your email dated 10.08.2005.

Regarding your
query:

I do appologise for any confusion caused I have looked into
your case. On 10.02.2005 you sent this:
> Hi - my domain name -
"googil.net" expires at the end of the week and the email address i used when i
registered is no longer my email.

Can you help me ensure that the
domain will be renewed and change my email address. Also i don't have an account
number of customer number, so how can i login??

A colleague
informed you of the setps and procedures, of how to change your email address,
how to receive your password online. Stiil if you had difficulties to fax
our techincal support team.

We received no reposne after
this.

Regarding your other query:

>it is the
fraudulent way you charged my an extra £15. It is a drop in the ocean, but on
principle i will do what i can about this.

Please refer tou our
terms and conditions section 5.15
Customer accounts that are not settled by
20 days after due date will be passed to a debt recovery agency and will incur
an administration fee of £15.00.

If you would like to terminate
your account then please follow the steps and procedures below:

In
order to process a cancellation we require a signed document.
Please go to
http://contract.oneandone.co.uk and log in with your customer id and password,
when you are within here select the package that you would like to close, or
contains the domain name to close, and then follow the on screen steps.

At the end of the process a form is given to you, this form needs
to be signed and returned to the number 08450762206 WITHIN 7 DAYS, when we have
processed the fax we will send you an email for your confirmation that the
instructions have taken place.
Should the customer not receive email
confirmation of their termination within 14 days of their request date the
customer is responsible for contacting the company to ensure the termination has
been received

PLEASE NOTE. If an invoice has been raised for
domain names before you terminate it will need to be settled even if you no
longer require the domains. No refund will be raised for domain names as
they have automatically been renewed under your name as they were still active
at the time the invoice is raised. Any unused hosting charges will be refunded
but a charge will stand from the date the invoice is raised until the date of
termination.


If you have any further questions do not
hesitate to contact us.


Kind regards
Farah
Mir


Accounts Department
1&1 Internet
Ltd.



You can also contact us via phone at 08708
503305
from 9am till 5pm Monday to Friday

So, not only is apologize spelled incorrectly, but they are now ADMITTING i emailed them, but saying they got back in touch with ME - oh no reference to any email, time etc. In fact he says they had said i could FAX them - i haven't used a flamin fax machine for years, so i wouldn't have wanted this as advice in any case.

So now i've got back to them asking them to send me the email they sent me - which i never received. But i'm being quasi-nice about it all.

Farah - can you forward me the mail from the colleague who advised me. I
can assure you I never received such information. As I had said, I sent you an
email. You said I had not :

" We have received no other
correspondence from you this is the only email we have received to
date."

Now after looking into your records, you see that in fact I
did send you such a mail.

This in fact is the basis of the problem
- now whose statements hold more ground? If you can send me the email, with date
and time, which was sent to me and I can match it to my archives then I will
accept full responsibility.

This is irrespective of terms and
conditions as you now admit I did in fact try to contact you to resolve this
situation. At least now we are moving.

Best Regards,
steven :: Release 2.0 :: http://stevenR2.com

They are still coming out with the bullshit that it was up to me. Well, BT merged with Yahoo and my email account got screwed due to some obscure merging of account information. So then i contact them to tell them so and then they say i had never sent such a mail, only for them to uncover it when they actually have a look!

It's pointless to me as i've paid the money, but for YOU and any of their future customers, people MUST know that this company is conning people. Even the fact that to cancel i must now send in written notice is a joke - why could they not have contacted me with written notice to renew the domain? I would happily have signed. End of story.